Privacy Statement

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what data we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of The Focus Line B.V.
You should be aware that The Focus Line B.V. is not responsible for the privacy practices of other sites and resources. By using this website you indicate that you accept the privacy policy.

The Focus Line B.V. respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.

Our use of collected data

Use of our services
When you sign up for the Newsletter or one of our services or place an order, we ask you to provide personal data. This data is used to perform the service. The data is stored on secure servers of The Focus Line B.V. or that of a necessary third party. We will not combine this data with other personal data that we have.

Security
Our webshop is secured, data that you enter on our webshop is encrypted and passed on to us. Payments are of course also made in a secure and encrypted manner. Mollie B.V. is the processor of online payments on our webshop. They store your payment data on secure servers.
We have no insight into your password which you use for your account in our webshop.

Communication
When you send email or other messages to us, we may keep those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of The Focus Line B.V. We will not combine this data with other personal data that we have.

Cookies
You will be asked if you want to accept cookies from our website. We collect visitor data in order to gain a better insight into our customers, so that we can tailor our services accordingly. Our webshop will also function better if you accept our cookies.

This website uses “cookies” (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of The Focus Line B.V. or that of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

Purposes
We do not collect or use information for purposes other than those described in this privacy policy. Your data will never be resold by us.

Third parties
The information is not shared with third parties with the exception of web applications that we use for the benefit of our webshop and the carriers to be able to deliver your goods. This data will only be used for this purpose and will not be disseminated further. In some cases, the information can also be shared internally. Our employees are obliged to respect the confidentiality of your data.

Processors we work with are:
CCV Shop (CCV HOLLAND B.V.), webshop application
DPD B.V., Netherlands, package transport
Sluyter B.V., pallet freight transport
Mollie B.V., payment provider

It is necessary to share data, such as addresses, with our processors in order to process and deliver your orders. E-mail addresses and telephone numbers are provided so that the transport services can keep you informed via e-mail / SMS of your delivery.

How long do we keep your data
We keep data for 7 years. The reason for this retention period is the obligation to keep accounts and administration. We are obliged to the Dutch tax authorities to keep orders, invoices, payment statements, delivery reports, VAT numbers, etc. for 7 years. After this time we will delete/destroy the data.

Changes
This privacy statement is tailored to the use of and the possibilities on our webshop. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement. If you change our privacy statement, we will also send you an e-mail when you are registered for our Newsletter.

Choices for personal data
We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us at that time.

Newsletter
We will only send you our Newsletter if you have given permission for this. You can give permission during ordering or by entering your details in the “Newsletter” box and clicking on register.

Unsubscribe Newsletter
At the bottom of the Newsletter mailing you will always find the option to unsubscribe.

Adjust / unsubscribe communication
If you want to change your data or want to get yourself out of our files, please contact us. See the contact details below.

Turn off cookies
Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some functions and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us:

The Focus Line B.V.
Buitenvaart 1015,
7905 SB, Hoogeveen,
The Netherlands. EU.

tel: +31 (0) 85 0491719
e-mail: customerservices@dogloversgold.eu